Sleep Enhancement Products, Inc guarantees that you will be satisfied with The Original Foot Free Pillow.
As our customer, your satisfaction is of the utmost importance to us. Our satisfaction guarantee is simple. If you are not 100% satisfied with the product you receive from us, we will replace the product or refund the amount of your purchase, less shipping and handling, whichever you request.
To request a refund or exchange, simply call our customer service line at 1(866)366-8373 and our customer service representative will give you a Return Authorization (RA) number and a return shipping address. Send your product back to the address given to you by our customer service representative with the RA number written clearly on the outside of the return package. Your exchange or return will be processed promptly.
You can also fax your return request to 1(626)791-0154 or e-mail it to firstname.lastname@example.org. Your return authorization number and return shipping address information will be sent back to you by fax or e-mail which ever applies.
Please feel free to contact us at 1(866)366-8373 if you have any questions.
We use USPS. You will be able to select parcel post, priority mail, express mail, and various international shipping methods during checkout.
Credit Cards: Visa, MasterCard, Discover and American Express.
Sleep Enhancement Products, Inc takes the protection and proper use of your personal information seriously. We respect your privacy, and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority.
Sleep Enhancement Products, Inc does not share customer information (including e-mail addresses) outside the Sleep Enhancement Products, Inc family. Even within the Sleep Enhancement Products, Inc family, we restrict access to your information to those individuals who need it to provide you with services.
“We won’t sell your name, we won’t rent your name, and we won’t give your name away without your permission.”
What information do we collect? How will we use it?
In order to sign up for certain services on our website, you may be asked to provide some required and optional contact and demographic information. The information you provide will be used in the following ways:
- To help us serve you better (e.g. to help process your online purchases). To do this, we need to collect pertinent information such as name, email address, country, phone, etc.
- To send personalized, targeted information regarding your purchase, enhancements to our products/services and information on how to better take advantage of our special offers. To provide this service, we need to ask your name, email address, state, etc.
- To send targeted advertising that allows us to notify you of special offers, new events, etc. To provide this service, we need to ask your email address, state, etc.
Changes to the Privacy and Security Policies
Sleep Enhancement Products, Inc reserves the right to change the Privacy and Security Policies at any time, but we will not do so without posting the modified policies on our website. We encourage you to review our Privacy and Security Policies whenever you visit our website so you'll always understand how your information will be used.
A Few Words about Safety in Online Shopping
With the online shopping trend increasing on the Internet, shoppers have come to love the ease and convenience. Also, new advancements in security are making the experience as safe as placing orders over the telephone. For example, it is technologically easier for a thief to steal your credit card information by either tapping your phone line or stealing the information from the carbon copy of your receipt than it is to steal similar information from our online transactions.
To ensure the security of your information, our site uses "Secured Socket Layer (SSL)." SSL is one of the most sophisticated programs available used to encrypt data as it is sent across the Internet.
How do I know that my information is being transmitted via a secured connection (SSL)?
In Netscape Navigator 3.0 and earlier, the key icon in the lower left corner of the browser, which is normally broken, is made whole. In Netscape Navigator 4.0 and later and in Microsoft Internet Explorer, the normally open padlock icon becomes shut.
Your order information is encrypted.
Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that the characters you type are scrambled, making it impossible for a third party to intercept your personal information as it travels over the Internet.
Still don't want to use your credit card on the Internet? No problem!
We will be happy to accept your order by fax, (626) 791-0154 or by mail:
Sleep Enhancement Products, Inc
P.O. Box 6457
Altadena, CA 91003